Ayima Back to chat

Support

Need help? We're here for you.

Submit a Support Ticket

If you've found a bug, have a feature request, or need help with anything, submit a support ticket and our team will get back to you.

Open Support Portal

What to Include in Your Ticket

To help us resolve your issue as quickly as possible, please include:

  • What happened — describe the issue or unexpected behaviour
  • What you expected — what should have happened instead
  • Steps to reproduce — how can we see the same issue (domain analysed, preset used, etc.)
  • Screenshots — if applicable, a screenshot of the error or unexpected output
  • Browser — which browser and device you're using
  • Your email — so we can respond (use the same email as your Ayima Chat account if you have one)

Common Issues

Credits ran out

You can purchase more credits from Settings > Billing. If you're a new user, you may need to create an account first to get 200 free credits.

Google data not showing

Make sure you've connected your Google account in Settings > Connections. The assistant needs a connected account to access Search Console and Analytics data.

A tool failed during analysis

Occasionally a data source may be temporarily unavailable. The assistant will acknowledge the failure and continue with the data it has. Try again in a few minutes if the issue persists.

Analysis seems wrong or incomplete

AI-generated analysis is informational and may occasionally contain errors. You can ask the assistant to clarify, re-check specific points, or try a different AI model in Settings > Preferences. More capable models generally produce better analysis.

Conversation history missing

If you were using the tool without an account (anonymously), your conversations are tied to your browser cookie. Clearing cookies or using a different browser will lose access to those conversations. Creating an account preserves your history.

Other Ways to Reach Us

For general enquiries or anything not related to a specific bug or issue:

For SEO consultancy enquiries, see our About page.